If your staff are able to log in to KAMAR via email and KAMAR password, but are getting a pop up which reads "No Account Found" in SchoolPoint or SchoolBridge, then please ensure that under their details in KAMAR, the box "Include in Directory Services" is checked!

Directory Services- include for staff sync

Staff Sync Run - No Staff Member Imported.

If you have run the Staff Sync, and new or existing staff members do not show in the MANAGE USERS list in SchoolPoint, first check the ARCHIVED USERS screen and if they show there, they have been archived (possibly left?) and you can edit the account to re-enable them.

If they don’t show there either, check in KAMAR, in ADMIN > USERS > STAFF MEMBER, that they have an email entered in the SCHOOL EMAIL field. (NOT a light grey autocalculated email).

You will then need to assign permissions once they have come across to SchoolPoint - a New Staff member has no permissions by default.
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