A Staff Member Can’t Login:

Staff members use their KAMAR Staff Code or Email Address and their KAMAR password to login. If they don’t work, then first they should try using their previous KAMAR password.

Failing that: The staff member should talk to the Key Contact at the school about resetting their password (syncing from KAMAR or manually setting a password). 

On a failed staff login, it will show this Key Contact person's details - Contact this person in the first instance
If you are the Key Contact person having issues or this person is no longer active, then we need you to contact Inbox Design to add the new person's contact details.

Failing that - we will need to check the overall KAMAR sync, or look in to the data further. 

Staff Sync Run - No Staff Member Imported.

If you have run the Staff Sync, and new or existing staff members do not show in the MANAGE USERS list, first check the ARCHIVED USERS screen and if they show there, they have been archived (possibly left?) and you can edit the account to re-enable them. 

If they don’t show there either, check in KAMAR, in ADMIN > USERS > STAFF MEMBER, that they have an email entered in the SCHOOL EMAIL field. (NOT a light grey autocalculated email). 

You will then need to assign permissions once they have come across to SchoolPoint - a New Staff member has no permissions by default.
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